WidyaAmrita: Jurnal Manajemen, Kewirausahaan dan Pariwisata

Pengaruh Organizational Citizenship Behavior dan Kepuasan Kerja terhadap Kinerja Karyawan

Ni Made Nindy Widiastuti — 2024-10-01

An organization will achieve its goals if its employees work well and perform optimistically. Organizational citizenship behavior (OCB) and job satisfaction are interesting aspects to study to measure employee performance in an organization and company. Quantitative measurement related to the impression of OCB and job satisfaction on employee performance is the main objective of this study. The study was conducted at the Bali Regional Settlement Infrastructure Center, with a sample of 137 employees. Data were collected using observation, interview, and questionnaire methods, with instruments that had been tested for validity and reliability. The data obtained were then analyzed using quantitative multiple linear regression analysis. The results of the study showed that there was a positive significance of the OBC variable and job satisfaction on employee performance. The findings were formulated in line with quantitative analysis evidence showing that all independent variables contributed positively and significantly to the independent variables, so that H1, H2, H3 were accepted.

Pengaruh Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan pada Jasa Wah Laundry

I Gusti Putu Ngurah Wiranata — 2024-10-01

Customer loyalty is an important aspect that is of great concern to service provider companies, because it can be considered a very valuable asset. There are also important aspects related to customer loyalty, namely service quality and price. The aim of this study is to investigate how service quality and pricing impact customer loyalty towards Wah Laundry services. This research was carried out at Wah Laundry, involving 130 participants selected through accidental sampling. Data was gathered through interviews and questionnaires. The analysis employed multiple linear regression using the SPSS software to examine these relationships. The analysis findings indicate that: 1) Service quality strongly influences customer loyalty towards Wah Laundry services in a positive manner, 2) Price also positively impacts customer loyalty to Wah Laundry services, and 3) The combined effect of service quality and price significantly enhances customer loyalty to Wah Laundry services.

Pengaruh Kompensasi Finansial, Disiplin Kerja dan Komunikasi terhadap Kinerja Karyawan

Putu Eka Juli Ananta — 2024-10-01

Employees who receive appropriate compensation can improve their performance and work results if they have high work discipline. PT. Nekhawa in Ubud, which was the subject of the study, and 31 of its employees were the samples. Furthermore, the saturated sample method is used for sample determination. Data for this study were collected through observation, interviews, literature studies, documentation, and questionnaires. Multiple linear regression analysis, determination coefficient analysis, t-test, and F-test are some of the methods used to analyze the data. The results of the study show that: 1) Financial compensation has a positive and significant effect on employee performance at PT. Nekhawa in Ubud, which was accepted on H1, 2) Work discipline has a positive and significant effect on employee performance at PT. Nekhawa in Ubud, which was accepted in H2, and 3) Communication has a positive and significant effect on employee performance at PT. Nekhawa in Ubud, which was received on H3. 4) Financial compensation.

Pengaruh Word Of Mouth dan Social Media Marketing terhadap Keputusan Pembelian pada Godamn Kitchen & Bar di Klungkung

Ni Putu Intan Suci Lestari — 2024-10-01

A purchase decision is a decision taken by consumers to purchase a product through the stages of a purchase decision. In improving purchasing decisions, there are several factors that can affect performance, including word of mouth and social media marketing. Good word of mouth and social media marketing can increase consumer interest in making purchase decisions. The purpose of this study is to determine the influence of word of mouth and social media marketing on the increase in purchase decisions both partially and simultaneously. This research was conducted at Godamn Kitchen & Bar. The population in this study is all consumers at Godamn Kitchen & Bar which totals 11,972, of the total population 100 people are used as research samples with a sampling technique, namely using the slovin technique. Data collection was carried out by observation, interview, literature study, and questionnaire methods measured using the Likert Scale of five answer options starting from strongly disagreeing with the validity and reliability test using SPSS software. The data analysis techniques used are classical assumption test, multiple linear analysis, determination coefficient analysis and simultaneous significance test (t-test and f-test). The results of the analysis showed that word of mouth had a positive and significant effect on purchase decisions, social media marketing had a positive and significant effect on purchase decisions, word of mouth and social media marketing simultaneously had a positive and significant effect on purchase decisions. In this study, the researcher suggested that Godamn Kitchen & Bar add tools to disseminate information and occasionally give away to provoke consumers' interest in posting products. Suggestions for further research in order to be able to research and examine more deeply other factors that are not examined in this study that can influence purchase decisions.

Pengaruh Kepemimpinan, Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Pegawai

Ni Made Ani Lestari — 2024-10-01

This study aims to determine the influence of leadership, work motivation, and work discipline on the performance of employees of the Taman Abiansemal Village Office in Badung. This research was conducted at the Taman Abiansemal Village Office in Badung with respondents being village office employees as many as 39 samples. So the method of determining the sample is the saturated sample method. The data collection methods used in this study are observation, interviews, literature studies, documentation and questionnaires. The data analysis techniques used were multiple linear regression analysis, determination coefficient analysis, t-test and F test. The results of the study were found that: 1) Partially, leadership has a positive and significant effect on employee performance at the Taman Village Office, Abiansemal, Badung Regency. 2) Partially, work motivation has a positive and significant effect on employee performance at the Taman Village Office, Abiansemal, Badung Regency. 3) Partially, work discipline has a positive and significant effect on employee performance at the Taman Village Office, Abiansemal, Badung Regency. 4) Simultaneously leadership, work motivation and work discipline have a positive and significant effect on employee performance at the Taman Village Office, Abiansemal.

Pengaruh Kepemimpinan Demokratis, Konflik Kerja dan Beban Kerja terhadap Kinerja Karyawan Pada Kayumanis Ubud Private Villa & Spa

Ni Luh Novia Maharani — 2024-10-01

This study aims to determine the influence of democratic leadership, work conflict and workload on employee performance at Kayumanis Ubud Private Villa & Spa. The research method used is quantitative. The location of the Kayumanis Ubud Private Villa & Spa study with the total population in this study is all employees of Kayumanis Ubud Private Villa & Spa which amounted to 96 people because the population was less than 100 so it used the entire population or often also called using saturated samples. The data analysis techniques used are Validity Test, Reliability, Classical Assumptions, Multiple Linear Regression, Coefficient of Determination, t Test and F Test. Based on the results of the study, it was found that democratic leadership has a significant positive effect on the performance of employees of Kayumanis Ubud Private Villa & Spa. Work conflict has a significant negative effect on the performance of employees of Kayumanis Ubud Private Villa & Spa. Workload has a significant negative effect on the performance of Kayumanis Ubud Private Villa & Spa employees. Democratic leadership, work conflict, and workload simultaneously have a significant positive effect on the performance of Kayumanis Ubud Private Villa & Spa employees. Advice that can be given is that pimpian Kayumanis Ubud Private Villa & Spa has a high initiative in providing motivation, support and positive direction to all employees.

Pengaruh Kualitas Produk, Harga dan E-Wom Terhadap Keputusan Pembelian Barang Elektronik Melalui Platform Tokopedia

Ni Putu Eka Wahyuni — 2024-10-01

This study examines how e-Women, pricing, and product quality influence digital marketing purchases. This research includes 726,800 Denpasar residents who have never bought Tokopedia products. Purposeful sampling and linear regression analysis were employed to test 200 samples. Consumer purchase decisions are significantly and somewhat positively influenced by pricing, e-commerce, and product quality. Cost, quality, and affordability all influence what people decide to buy. Based on what the study found, Tokopedia should constantly be adding new products to its inventory to pique customers' interest in visiting its online store. Tokopedia is expected to display products on the Tokopedia application according to the actual condition of the goods. Tokopedia should be able to re-evaluate the prices it offers, so that it can be more competitive than competitors. Tokopedia should be able to provide answers to every consumer question regarding the products purchased by consumers.

Pengaruh Sistem Rekrutmen dan Pengembangan Karir terhadap Prestasi Kerja Pegawai

Desak Putu Krissila Ardhaswari Putri — 2024-10-01

The purpose of this study is to assess the impact of the recruitment and career development system on job performance. This research employs a quantitative approach and was carried out at PT BPR Tish Batubulan with a total population of 38 employees. A saturated sampling technique was used, meaning all members of the population were included as research subjects. Primary data were gathered through a questionnaire, and hypothesis testing was performed using multiple linear regression analysis. The findings indicate that: 1) the recruitment system positively and significantly influences job performance, 2) career development positively and significantly affects job performance, and 3) the combined recruitment and career development system has a positive and significant impact on job performance. In improving work performance, PT BPR Tish Batubulan is expected to be able to announce job vacancies by developing wider social media so that it is possible to get more quality applicants and then improve the employee career development sector by holding promotion programs for every employee who has excellent work performance. both by paying attention to and making aspects of employee honesty one of the main considerations.

Pengaruh Pemberdayaan dan Motivasi Kerja Terhadap kinerja Karyawan Pada Astra Motor Honda Cabang Ubud Di Gianyar

I Gede Ary Pratama — 2024-10-01

Intense competition in the business sector drives every company to enhance employee performance to stay competitive and grow. Astra Motor Honda Ubud Branch in Gianyar also encountered issues with employee performance, including problems related to empowerment and work motivation. The purpose of this study is to assess how empowerment and work motivation impact employee performance. This research is quantitative in nature and was carried out at the Astra Motor Honda Ubud Branch in Gianyar, involving a population of 38 employees. This study employs a saturated sampling method, ensuring that every member of the population is included as a research subject. Data collection was conducted through the use of a questionnaire. Hypothesis testing was performed via multiple linear regression analysis. The findings of the analysis lead to the following conclusions: 1) empowerment has a positive and significant impact on employee performance, 2) work motivation has a positive and significant impact on employee performance, and 3) both empowerment and work motivation collectively have a positive and significant impact on employee performance.

Pengaruh Store Atmosphere dan Electronic Word of Mouth terhadap Keputusan Pembelian Konsumen Warung Babi Guling Pan Ana

Ni Putu Novi Aryantini — 2024-10-01

The development of the business world is closely related to the marketing aspect. One of the culinary businesses that has unique characteristics and is popular is Warung Babi Guling. One of the famous suckling pigs in Bali is Warung Babi Guling Pan Ana. In 2022, Warung Babi Guling Pan Ana succeeded in increasing their net profit from 2021, but in 2023 there was a decline in sales from 2022. Apart from the data that has been described, researchers also conducted interviews regarding the Store Atmosphere at Warung Babi Guling Pan Ana and highlighted several negative aspect. The results of interviews conducted with several consumers who have never shopped at Warung Babi Guling Pan Ana often hear and receive negative information regarding the assessments given by customers who have shopped at Warung Babi Guling Pan Ana through reviews on social media. The population in this study is all consumers of Warung Babi Guling Pan Ana, the number of members of the population is not known for certain. The sampling technique was carried out using accidental sampling so that the researchers determined 104 samples. The analysis used in this research is multiple linear. These results show that Store Atmosphere, Electronic Word of Mouth, partially and simultaneously have a positive and significant effect on purchasing decisions at Warung Babi Guling Pan Ana.

Pengaruh Promosi, Variasi Produk dan Harga terhadap Minat Beli pada UD Saudara di Denpasar

Gde Bagus Adi Dharma — 2024-10-01

Consumer purchasing interest is a crucial aspect in determining the expansion of a company. A company has good expansion if it can attract consumers in deciding to purchase products from a market that gets a positive response from consumers. Promotion, product variety and price are factors that are thought to stimulate positive emotional responses from consumers as an effort to increase consumer buyying interests. The aim of this researcsh is to determines the influences ofs promotions, product variations and prices ons purchasing interest at UD Saudara in Denpasar. This researcsh was conducted at UD Saudara in Denpasar with a sampel size of 96 people using a random sampling methods. Primary data collection was carried out using a questionnaire. The analytical method used is multiple linear regression analyssis using the SPSS version 26 program. The results of the analyssis show that 1) promotion has a positive and signifficant effect on buying interest, 2) product variety has a positive and signifficant effect on buying interest, 3) price has a positive and signifficant effect on buying interest, 4) promotion, product variety and price have a positive and signifficant effect on buying interest.

Pengaruh Online Customer Review, Online Customer Rating dan Persepsi Harga terhadap Keputusan Pembelian pada Mahasiswa Pengguna Aplikasi Shopee di Universitas Hindu Indonesia

I Kadek Yoga Budiana — 2024-10-01

There is attention and findings regarding problems regarding online customer reviews, online customer ratings and price perceptions in an effort to improve and increase employee performance in accordance with the aim of this research to determine the influence of consumer purchasing decisions in accordance with the aim of this research, namely to determine the influence of online customer reviews, online customer rating and price perception on consumer purchasing decisions among students using the Shopee application at the Indonesian Hindu University. The sample in this study was 100 respondents with a sampling technique using purposive sampling. The analysis technique used is multiple linear regression analysis. The research results show that online customer reviews, online customer ratings and price perceptions have a positive and significant influence partially and simultaneously on purchasing decisions. Suggestions that can be given to companies include 1) It is hoped that companies will require consumers to provide reviews by including photos or videos of the items they have purchased. 2) It is hoped that sellers need to pay attention and prioritize product quality and improve the quality of service and delivery of goods so that in the future there will be no bad ratings. 3) It is hoped that sellers will pay attention to price because it is the first thing consumers see. 4) It is hoped that sellers use original product photos on every item sold so that consumers are not disappointed with the products they have purchased and provide positive recommendations to other consumers.

Pengaruh Kepemimpinan, Disiplin Kerja dan Kerjasama Tim Terhadap Kinerja Karyawan Pada UD. Bali Bali Bagus Gubug Kabupaten Tabanan

Ni Kadek Sintha Rila Cahyani — 2024-10-01

This study aims to determine the effect of leadership, work discipline, and teamwork on employee performance at UD. Bali Bagus Gubug Tabanan Regency. The population in the study were all employees at UD. Bali Bagus Gubug Tabanan Regency as many as 33 people, the sampling method uses the census method. Data collection was carried out by interview, questionnaire, and documentation methods. Instrument testing is done with validity and reliability tests. Hypothesis testing is done with multiple linear regression analysis techniques using SPSS software. The results of hypothesis testing prove that leadership has a positive and significant effect on employee performance, work discipline has a positive and significant effect on employee performance, and teamwork has a positive and non-significant effect on employee performance. Suggestions given include leaders should treat employees fairly, establish standard operational procedures, and increase employee cohesiveness at work.

Kepuasan Dalam Memediasi Pengaruh Kualitas Pelayanan Dan Persepsi Harga Terhadap Loyalitas

Ni Kadek Trisnawati — 2024-10-01

The automotive industry is not only concerned with vehicle sales, but also after-sales services such as providing official workshops for vehicle maintenance. This condition causes intense competition among official repair shop managers, which allows customer loyalty to become lower. The aim of this research is to determine the influence of service quality and price perception on customer loyalty, mediated by customer satisfaction. This research was conducted at the Suzuki Indo Permai Veteran Denpasar Workshop. The population of this study was 1,912 customers recorded in 2023. The sample was determined using the Slovin formula so that the sample size was determined to be 95 customers using accidental sampling. The analysis technique used is path analysis with the help of SPSS software. The results of the analysis prove that customer satisfaction mediates the influence of service quality and price perception on customer loyalty. Suggestions given include improving the comfort of the waiting room, holding sales promotions, and educating customers about the authenticity of spare parts.

Pengaruh Servant Leadership, Komitmen Organisasi dan Kompetensi terhadap Kinerja Karyawan pada Bank Mitra Bali Mukti Jaya Mandiri di Bangli

Ni Komang Indah Belia Wardani — 2024-10-01

This research was carried out at Bank Mitra Bali Mukti Jaya Mandiri Bangli, which is one of the banks in Bali. Before conducting research, researchers discovered problems related to the decline in the realization of credit targets issued by banks. The phenomenon of the large number of employees leaving and leaving Bank Mitra Bali Mukti Jaya Mandiri Bangli can be related to the employee's organizational commitment. There are still certain things that employees have not been able to fulfill in terms of employee organizational commitment in its implementation. This research used saturated sampling, so the sample from this research was 46 employees of Bank Mitra Bali Mukti Jaya Mandiri Bangli. The analysis technique used is multiple linear regression analysis test. The results of this research are that servant leadership, organizational commitment and competence partially have a positive and significant effect on employee performance at Bank Mitra Bali Mukti Jaya Mandiri Bangli. Simultaneously servant leadership, organizational commitment and competence have a significant influence on employee performance at Bank Mitra Bali Mukti Jaya Mandiri Bangli.

Pengaruh Disiplin Kerja dan Prestasi Kerja terhadap Kinerja Pegawai Negeri Sipil pada Kantor Badan Pendapatan Daerah Kota Denpasar

I Gede Sota Raditya Permana — 2024-10-01

Performance has a very important role because performance is the final result of the civil servant's process of completing their duties. To improve the performance of civil servants, work discipline and high job satisfaction are needed. The aim of this research is to determine the influence of work discipline and work performance on the performance of civil servants at the Denpasar City Regional Revenue Agency Office. This research was conducted at the Denpasar City Regional Revenue Agency with a population of 60 civil servants. This research uses census techniques so that all members of the population are involved as research subjects. Primary data collection was carried out using a questionnaire. Hypothesis testing is carried out using multiple linear regression. Based on the results of the analysis, it can be concluded that: 1) work discipline has a positive and significant effect on employee performance, 2) work performance has a positive and significant effect on employee performance, 3) work discipline and work performance has a positive and significant effect on employee performance.

Pengaruh Rekrutmen, Pelatihan dan Motivasi terhadap Prestasi Kerja Karyawan pada PT. JNE Express Cabang Pusat Denpasar

Dewa Ayu Sekar Diari — 2024-10-01

This research was conducted with the aim of knowing the influence of recruitment, training, motivation on employee work performance at PT. JNE Denpasar branch. In this study, the research population refers to all 118 JNE Express Denpasar branch employees with a sample size of 118 respondents determined using the saturated sample method. The data analysis techniques used in this research are validity, reliability, classical assumptions, multiple linear regression, coefficient of determination, t test and F test. Based on the research results, it can be seen that: (1) Recruitment has a positive and significant effect on employee work performance. (2) Job training has a positive and significant effect on employee work performance. (3) Motivation has a positive and significant effect on employee work performance. (4) Recruitment, training and motivation have a positive and significant effect on employee work performance. Looking at the research results, in the future PT. JNE Express Denpasar central branch is advised to be able to place employee positions according to routes that are understood. This is done to make it easier for employees to send packages because they already know the route and can enable employees to work effectively so that consumer packages can arrive on time

Pengaruh Kepemimpinan, Lingkungan Kerja Fisik dan Kompensasi terhadap Kepuasan Kerja Karyawan pada Junglegold Sanur

Anak Agung Ngurah Ricky Pranata Kusuma — 2024-10-01

The purpose of this study is to find out how leadership, physical work environment, compensation, and the influence of compensation on employee job satisfaction at Junglegold Sanur. The number of saturated samples from 45 respondents was used for sample determination. Observation, interviews, questionnaire distribution, and documentation studies are all methods of data collection. To analyze the data, this study used an instrument test and then conducted multiple linear regression analysis, determination coefficient, T test, and F test. The results showed that leadership had a positive and significant impact on the job satisfaction of Junglegold Sanur employees, with a significance value of 0.004 less than 0.05, which indicates that Ho was rejected and H1 was accepted. 2) The physical work environment has a positive and significant impact on the job satisfaction of Junglegold Sanur employees. With a significance value of 0.003 less than 0.05, Ho was rejected and H2 was accepted. 3) Compensation has a positive and significant impact on the job satisfaction of Junglegold Sanur employees. With a significance value of 0.000 less than 0.05, Ho was rejected and H3 was accepted. 4) Leadership, physical work environment, and simultaneously affect the job satisfaction of Jungle employees

Pengaruh Life Style, Kepercayaan Konsumen dan Kepuasan Konsumen terhadap Keputusan Pembelian Sepeda Motor Honda pada PT. Made Fery Motor, Sakah Gianyar

I Kadek Yoris Sayudi — 2024-10-01

The purpose of this study is to determine the influence of life style, consumer trust and consumer satisfaction on the decision to buy Honda motorcycles at PT. Made Fery Motor, Sakah Gianyar. To solve the problem and prove the hypothesis, data was collected by means of observation, interviews and questionnaires. The questionnaire was given to 97 respondents, to be further analyzed using multiple linear regression, determination, t-test and F-test. Based on the results of calculations using the IBM SPSS Statistics Version 24 program, the results of life style have a positive and significant effect on the decision to purchase Honda motorcycles at PT. Made Fery Motor, Sakah Gianyar. Consumer trust has a positive and significant effect on the decision to purchase Honda motorcycles at PT. Made Fery Motor, Sakah Gianyar. Consumer satisfaction has a positive and significant effect on the decision to purchase Honda motorcycles at PT. Made Fery Motor, Sakah Gianyar. Life style, consumer trust and consumer satisfaction simultaneously have a positive and significant effect on the decision to purchase Honda motorcycles at PT. Made Fery Motor, Sakah Gianyar.

Pengaruh Kualitas Pelayanan, Komunikasi dan Citra Perusahaan terhadap Kepuasan Nasabah pada KSU Putra Jaya Sejahtera

Ni Wayan Amelia — 2024-10-01

There is attention and findings regarding problems regarding service quality, communication and company image in an effort to improve and increase customer satisfaction in accordance with the aim of this research to determine the influence of service quality, communication and company image on customer satisfaction at KSU Putra Jaya Sejahtera. The number of samples in this research was 96 customers. The sampling method in this research used the proportional stratified random sampling technique. The analysis technique used is Multiple Linear Regression Analysis. The research results show that service quality, communication and company image have a positive and significant partial and simultaneous effect on customer satisfaction at KSU Putra Jaya Sejahtera. Suggestions that can be given to agencies include 1) It is hoped that leaders will improve the quality of service as well as the abilities and knowledge of employees in the world of cooperatives. 2) It is recommended for employees to improve communication with customers. 3) It is recommended for leaders to improve the company's image by promoting their company to make it more famous. 4) It is recommended that KSU Putra Jaya Sejahtera make more efforts to meet customer needs and desires.