WidyaAmrita: Jurnal Manajemen, Kewirausahaan dan Pariwisata
Widya Amrita: Jurnal Manajemen, Kewirausahaan dan Parwisata merupakan Jurnal Manajemen, Kewirausahaan dan Pariwisata di bawah naungan Program Studi Manajemen Fakultas Ekonomi, Bisnis dan Pariwisata, Universitas Hindu Indonesia Denpasar sebagai media untuk mengkaji berbagai fenomena atau permasalahan maupun hasil penelitian yang berhubungan dengan informasi ilmiah bidang manajemen baik itu manajemen pemasaran, manajemen SDM, manajemen keuangan, manajemen operasional, manajemen pariwisata dan kewirausahaan yang berupa hasil penelitian ataupun kajian pustaka. Mulai dengan terbitan Volume 3 tahun 2023, sesuai dengan surat perubahan penerbitan yang diajukan ke ISSN Indonesia, maka Widya Amrita: Jurnal Manajemen, Kewirausahaan dan Parwisata akan terbit setiap bulan (dua belas edisi setahun), dengan maksimal tulisan yang dimuat adalah sepuluh (10) tulisan per edisi. Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional. Widya Amrita: Jurnal Manajemen, Kewirausahaan dan Pariwisata has been indexed on:
Analisis Kualitas Produk dan Price Fairness dalam Membentuk Kepuasan Konsumen Industri Furnitur Kustom
This study aims to analyze the effect of product quality and price fairness on customer satisfaction at ASD Custom Furniture Mengwi Badung. A quantitative approach was employed using a survey method with Likert-scale questionnaires distributed to 55 respondents selected through purposive sampling. Data were analyzed using multiple linear regression, supported by validity, reliability, and classical assumption tests. The results show that product quality and price fairness have a positive and significant effect on customer satisfaction, both partially and simultaneously. The coefficient of determination (R²) indicates that 82.9% of customer satisfaction is explained by these variables. These findings suggest that improving product quality and ensuring fair pricing are essential strategies to enhance customer satisfaction.
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Pengaruh Word Of Mouth, Harga, dan Kualitas Produk Terhadap Minat Beli Konsumen Pada Cerry Kebaya
The increasing public interest in traditional clothing in Bali has created business opportunities in the traditional clothing market. This situation requires business actors to effectively attract consumer purchase intentions. This study aims to examine the influence of word of mouth, price, and product quality on consumer purchase intention, both partially and simultaneously. The research was conducted at Cerry Kebaya outlets in Denpasar and Ubud, with a purposive sample of 112 consumers. Data were collected using observation, interviews, literature review, documentation, and questionnaires measured on a five-point Likert scale. Multiple linear regression was used after testing for validity and reliability. The results show that word of mouth, price, and product quality each have a significant positive effect on purchase intention individually and collectively. Recommendations include enhancing word of mouth communication, evaluating pricing strategies, and improving product material quality.
Determinansi Loyalitas Pelanggan Jasa Teknis: Analisis Kualitas Layanan, Strategi Harga, dan Promosi
Competition in the calibration service industry is increasing along with the growing demand from companies for accurate measuring instruments used in operational activities. This condition requires calibration service providers to deliver high service quality, appropriate pricing, and effective promotion to maintain customer loyalty. This study aims to analyze the influence of service quality, price, and promotion on customer loyalty at PT. Nirmala Karya in Denpasar. The population consisted of 491 customer companies, with a sample of 83 respondents selected using proportional sampling. Data were collected through questionnaires and analyzed using multiple linear regression. The results show that service quality, price, and promotion have a positive and significant effect on customer loyalty both partially and simultaneously. These findings indicate that improving these three aspects can strengthen customer loyalty to the company.
Pengaruh Literasi Keuangan, Inklusi Keuangan Dan Sikap Keuangan Terhadap Kinerja Umkm Di Desa Adat Palaktiying
This study aims to analyze the effect of financial literacy, financial inclusion, and financial attitude on the performance of micro, small, and medium enterprises (MSMEs) in Desa Adat Palaktiying. The population consists of all MSME actors up to 2025, with a sample of 90 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using multiple linear regression. The results indicate that partially and simultaneously, financial literacy, financial inclusion, and financial attitude have a positive and significant effect on MSME performance. Financial inclusion is identified as the most dominant variable influencing performance. The coefficient of determination shows that the model has strong explanatory power in describing variations in MSME performance. This study recommends improving financial literacy and attitudes, as well as optimizing access to financial services, to enhance sustainable MSME performance.
Pengaruh Kualitas Pelayanan dan Persepsi Harga Terhadap Kepuasan Konsumen pada Nail Art Biang Beauty di Tabanan
In the modern era, the beauty industry, particularly nail art, has experienced rapid growth, leading to increasingly intense competition. Business owners are required to provide the best posible service in order satisf their customers. Biang Beauty Nail Art faces similar challenges, especially related to service quality and price perception. This study aim to examin the effect of services qualities and prices sperception on customer satisfation at Biang Beauty. The sampling method used in this study was purposives sampling. Data were collected throught interview, observation, questionnaire, and literature review. The data analysis techniques applied include multiples linear regression analysis, classical assumption tests, coefficient of determination analysis, and hypothesis testing. The result of this study indicates that: (1) services quality has a positivee and significan effec on customer satisfation; (2) price perception also has a positive and significan effect on customer satisfactions; and (3) services quality and prices perception simultaneously haves a positive and significan effec on customer satisfaction. It is recommended that the owner of Biang Beauty evaluate employee service speed during peak hours and review pricing strategies by comparing them with similar service providers.
Service Quality, Price Perception, Consumer Satisfaction
Pengaruh Motivasi Kerja dan DisiplinTerhadap Kinerja Pegawai Kantor Camat Petang
The study aims to highlight how employee performance is affected by work initiative and compliance with work regulations at the Petang District Office. Lack of employee compliance and motivation to complete work on time can affect their performance. A quantitative approach was chosen as the approach in the research, with 34 employees participating in responding to the questionnaire. The research used a saturated random sampling technique. Collect data from the questionnaire in data analysis Multiple linear regression will be applied to answer the main research problems. The analysis produces several conclusions: 1. Based on testing with the t test, the calculated t value (5.357)> t table (2.039) and the sig value of 0.000 <α 0.05, which means that an employee's initiative to work affects his work achievement. 2. The calculated t value (12.070)> t table (2.039) and a significance value of 0.000 <α 0.05, means that an employee's desire to work can affect employee achievement in work. 3. The F test using the calculated F value (94.022) > Ftable (3.30) and a significance level of 0.000 < 0.05, can be interpreted as meaning that it is true that work initiative and discipline influence someone to achieve optimal performance.
Dampak Kualitas Pelayanan, Kewajaran Harga, Dan Kualitas Produk Terhadap Loyalitas
These changes in people's behavior ultimately encourage the emergence of business opportunities in the coffee shop sector and also coffee shop suppliers. This condition ultimately has an impact on customer loyalty. The purpose of this study was to determine the effect of service quality, price fairness, and product quality on customer loyalty at Fruute Coffee Company. The population of this study was not known with certainty so that the sample members were determined to be 100 coffee shop managers or owners. The hypothesis was tested using multiple linear regression analysis techniques. The results of the analysis proved that service quality, price fairness, and product quality had a significant effect on customer loyalty. The suggestions given are to communicate the return policy, simplify the return and exchange process, display cost details, offer more exclusive branding and packaging, and provide custom packaging designs according to customer wishes.
Pengaruh Work Life Balance Terhadap Kinerja Karyawan Yang Dimediasi Oleh Komitmen Organisasi Karyawan Pada PT. BPR Santi Pala
The high number of financial institution developments has become fierce competition between fellow competitors, one of which is PT. BPR Santi Pala which must maintain employee performance. One of the factors that affect employee performance is work-life balance, and organizational commitment. This study aims to determine the effect of Work-Life Balance on employee performance mediated by employee organizational commitment at PT. BPR Santi Pala. The number of samples in this study is 36 respondents who are BPR employees. The analysis technique used is path analysis with the SPSS Ver 26 application. The results of this study found that Work life balance has a significant positive effect on employee performance. Work life balance has a significant positive effect on organizational commitment Organizational commitment has a significant positive effect on employee performance. Work life balance has a significant positive effect on employee performance by being mediated by organizational commitment, increasing Work life balance and supported by good organizational commitment, it will further improve employee performance at PT. BPR Santi Pala. The suggestion for this study is to hold activities to improve teamwork, employees are able to manage working hours more effectively so that performance is better
Pengaruh Kualitas Pelayanan, Fasilitas Administrasi, Kompetensi Pegawai Terhadap Kepuasan Masyarakat Kelurahan Penatih
In facing various challenges, the community has various expectations for the government to improve their welfare and quality of life. Based on the results of observations, several problems were found related to service quality, administrative facilities, and employee competence. With the aim of the study to analyze the influence of service quality, administrative facilities, and employee competence on community satisfaction in Penatih Village. Penatih Village was used as the location of this study, with 100 respondents selected from the local community, non-probability sampling methods and accidental sampling techniques were used. Data collection was carried out using distributing questionnaires as research instruments. The collected results were then analyzed using multiple linear regression methods. After the analysis was completed, the results showed that service quality, administrative facilities, and employee competence had a positive and significant effect partially and simultaneously on community satisfaction in Penatih Village.
Peran Kerjasama Tim Dalam Memediasi Kepribadian Individu Terhadap Kinerja Karyawan
Tourism plays an important role in improving community welfare, with accommodation as the main facility for tourists to rest. This study analyzes the influence of individual personality on employee performance, with teamwork as a mediating variable. This study was conducted at Bali Silent Retreat, Tabanan, using a census method on 57 employees. Hypothesis testing using path analysis shows that teamwork partially mediates the relationship between individual personality and employee performance. Based on the results of the study, it is recommended to provide employee development training, provide brainstorming forums, implement a structured reporting system, hold regular meetings between divisions, and organize team-building to improve teamwork effectiveness.
Pengaruh Kualitas Pelayanan, Kualitas Produk Dan Kelengkapan Produk Terhadap Kepuasan Pelanggan
The fashion industry, particularly footwear, is experiencing rapid growth in Indonesia, with an increasing demand for sandal products. This study purpose to examine how customer satisfaction at Nanas id Store is influenced by service quality, product quality, and product completeness. This research employs a quantitative explanatory design and involves 96 respondents selected through non-probability sampling techniques. Questionnaires, interviews, also observation were used to input data. The analysis results indicate that service quality, product quality, also product completeness positively and significantly affect customer satisfaction. The F-value of 60.876 shows that these three variables have a simultaneous effect. Partially, service quality has a t-value of 3.985, product quality 3.859, and product completeness 5.906, all significant at α = 0.05. The conclusion emphasizes that improvements in these three factors can enhance customer satisfaction. Therefore, it is recommended that Nanas.id focus on staff training, product quality evaluation, and expanding product variety to create a more satisfying shopping experience, thereby increasing customer loyalty.
Pengaruh Brand Experience Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Sebagai Variabel Intervening Pada E-Commerce Shopee Di Kota Denpasar
This research is conducted in Denpasar City with the intention of discovering how customer happiness on Shopee affects brand experience and, by extension, purchase choices. This research used a quantitative technique. This research uses a non-probability sampling approach called purposive sampling to collect data from 65 participants drawn from the population of Denpasar City who use Shopee e-commerce. The actual number of users is unknown, but it is infinite. This research used SmartPLS 3.0 as its analytic tool. This research found that consumers' positive and statistically significant experiences with brands influenced their purchase choices. There is a favourable and statistically significant relationship between customer happiness and brand experience. There is a positive and statistically significant relationship between customer satisfaction and purchase behaviour. Additionally, customer happiness, as a result of a pleasant brand experience, significantly influences purchase choices. This research concludes that in order to keep users engaged and encourage them to make more purchases on Shopee, the e-commerce platform must keep improving and introducing new features.
Pengaruh Empowerment, Teamwork dan Self Esteem Terhadap Kinerja Karyawan Pada ACE Hardware Central Park Kuta
Employee performance is “the outcome derived from the routine work processes executed by employees while fulfilling their tasks and responsibilities, utilising company standards effectively and efficiently to achieve organisational objectives. This study aims to assess the impact of Empowerment, Teamwork, and Self-Esteem on Employee Performance at ACE Hardware Central Park Kuta. The study's population comprised all employees at ACE Hardware Central Park Kuta, with a sample size of 80 individuals. The non-probability sampling technique employed was saturated sampling. The data analysis method utilised was multiple linear regression analysis. The findings indicate that Empowerment, Teamwork, and Self-Esteem exert a positive and significant influence on Employee Performance. Collectively, Empowerment, Teamwork, and Self-Esteem positively and significantly affect Employee Performance
Pengaruh Gaya Kepemimpinan Adaptif, Lingkungan Kerja Non Fisik, Dan Motivasi Kerja Terhadap Kinerja Perawat Pada Ruang Rawat Inap Rumah Sakit Tingkat II Udayana di Denpasar
The research investigates how Adaptive Leadership, non-physical Work Environment, and Work Motivation affect nurse Performance at Udayana Level II Hospital's inpatient units in Denpasar. The researchers employed a quantitative descriptive methodology, with data gathered from 70 nurses selected through saturated sampling. Multiple data collection instruments were utilized, combining observations, personal interviews, survey questionnaires, document analysis, and literature examination. Results demonstrated that all three variables - Adaptive Leadership approach, non-physical Work Environment, and Work Motivation - showed positive and significant effects on nursing staff Performance. The research results yielded several recommendations for the hospital: first, the need to enhance leadership capacity in facing uncertain situations; second, the establishment of an organizational system that supports adaptation; third, provision of career advancement pathways for nurses; and fourth, adjustment of compensation according to workload to encourage work motivation. As a follow-up, the hospital needs to strengthen adaptive leadership styles, create a supportive non-physical work environment, and implement appropriate reward and development systems to improve nurse work motivation and performance.
Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pada Urban Seaside Restauran & Bar Nusa Dua Badung Bali
Purchasing decisions are used as part of the main factors that determine the level of success of a business activity and also provide support in winning the competition in this industrial world. This study was conducted with the aim of determining the effect of product quality and service quality on purchasing decisions at Urban Seaside Restaurant & Bar Nusa Dua Badung Bali. The population that supports this study is consumers who visit Urban Seaside Restaurant & Bar Nusa Dua with a total of 130 people. The number of sample data used was 130 respondents, where the calculation of this sample applied the infinite method and accidental sampling method. Data collection was carried out by conducting interviews, observations and questionnaires. Data were analyzed by conducting research instrument tests, classical assumption tests, multiple linear regression analysis, coefficient of determination and t-tests and also including the F test. This study provides results by proving that product quality and service quality provide results with evidence of a positive influence and also a significant direction partially and simultaneously on purchasing decisions at Urban Seaside Restaurant & Bar Nusa Dua. The resulting R² coefficient reached 54.5%, thus providing evidence that product quality and service quality contribute to purchasing decisions at Urban Seaside Restaurant & Bar Nusa Dua. It is recommended that Urban Seaside needs to improve food storage and presentation as well as service efficiency, while further research is recommended to explore different locations and additional variables.
Pengaruh Kredit Macet, Penyaluran Kredit, Dan Current Ratio Terhadap Profitabilitas Bank BRI Unit Gianyar
I$nve$stme$nt de$ci$si$ons take$n by i$nve$stors are$ large$ly i$nflue$nce$d by the$ analysi$s of fi$nanci$al state$me$nts publi$she$d by the$ company. One$ i$mportant aspe$ct consi$de$re$d i$s fi$nanci$al pe$rformance$ re$fle$cte$d i$n Non-Pe$rformi$ng Loans (NPL), Cre$di$t Di$stri$buti$on (LDR), and Curre$nt Rati$o (CR). Thi$s study ai$ms to de$te$rmi$ne$ the$ e$ffe$ct of Non-Pe$rformi$ng Loans (NPL), Cre$di$t Di$stri$buti$on (LDR), and Curre$nt Rati$o (CR) on Profi$tabi$li$ty (ROA) at Bank BRI$ Uni$t Gi$anyar for the$ pe$ri$od 2019-2023. The$ populati$on use$d i$n thi$s study i$s the$ fi$nanci$al state$me$nts of Bank BRI$ Uni$t Gi$anyar for the$ pe$ri$od 2019-2023. The$ numbe$r of sample$s use$d i$s annual data obtai$ne$d usi$ng purposi$ve$ sampli$ng te$chni$que$s and analyze$d usi$ng multi$ple$ li$ne$ar re$gre$ssi$on. The$ re$sults of thi$s study i$ndi$cate$ that Non-Pe$rformi$ng Loans (NPL) have$ a ne$gati$ve$ e$ffe$ct on Profi$tabi$li$ty (ROA), Cre$di$t Di$stri$buti$on (LDR) has a ne$gati$ve$ e$ffe$ct on Profi$tabi$li$ty (ROA), and Curre$nt Rati$o (CR) doe$s not have$ a si$gni$fi$cant e$ffe$ct on Profi$tabi$li$ty (ROA). Thi$s study conclude$s that be$tte$r cre$di$t ri$sk manage$me$nt and care$ful cre$di$t di$stri$buti$on manage$me$nt are$ e$sse$nti$al to mai$ntai$n bank profi$tabi$li$ty le$ve$ls.
Pengaruh Hubungan Interpersonal Dan Lingkungan Kerja Fisik Terhadap Semangat Kerja Pegawai Dinas Kebudayaan Kota Denpasar
To improve employee morale, employees must build relationships with other employees and it is expected that leaders must facilitate with an adequate work area atmosphere so that employees can work comfortably so that work productivity can increase. This study was conducted with the aim of investigating and highlighting interpersonal relationships and physical work environments on work enthusiasm. The Denpasar City Cultural Service was the location of the study and by examining 33 employees. The determination of the sample here was through a saturated random sampling method so that all populations were used as samples. To analyze the research data, data search was carried out by observation, interviews, documentation and questionnaires. The results of the analysis obtained were (1) interpersonal relationships have a positive and significant effect on work enthusiasm, (2) the physical work environment has a positive and significant effect on work enthusiasm, and (3) interpersonal relationships and the physical work environment have a positive and significant effect on work enthusiasm simultaneously.
Faktor-Faktor Yang Mempengaruhi Keputusan Pembelian Pada PT Deroyal Tour & Travel
The purchasing decision is the process by which consumers decide to buy a product or service. To enhance the purchasing decision, there are factors that influence it, such as digital marketing and excellent service. Digital marketing is one form of effort to promote a company or goods or services in order to build a reference in marketing its products by utilizing technology. Excellent service is the best maximum effort provided to meet the needs according to the desires of service users. The purpose of this research is to determine the effect of digital marketing and excellent service on purchasing decisions both partially and simultaneously. The research was conducted at PT. Deroyal Tour & Travel. The population of the study is infinite, with a sample size of 90 people. The sample was determined using the purposive sampling technique. Data collection was done through interviews, documentation, and questionnaires measured using a Likert scale. The analysis technique used was multiple linear regression. The results show that digital marketing has a positive and significant effect on purchasing decisions, excellent service has a positive and significant effect on purchasing decisions, and the independent variables simultaneously have a positive and significant effect on the dependent variable. The recommendation given is to improve service and adjust promotions through social media to increase purchasing decisions at PT. Deroyal Tour & Travel."
Pengaruh Korean Wave Dan Brand Ambassador Terhadap Minat Beli Konsumen Pada Platform E-Commerce Shopee Di Denpasar
Currently, internet technology is developing rapidly, increasing people's ability to access technology. The development of the Internet, Digital Technology and Communication also affects people's habits and lifestyles that are currently shifting from offline shopping to online shopping. Simple online shopping certainly affects consumer interest. Finding out how effective the Korean wave and brand ambassadors are in attracting customers is the aim of this study. Since the study's participants were from Denpasar City and had never negotiated an e-commerce event, it was necessary to identify potential motivators for his initial purchase. 110 people made up the study's sample. Likert scales for literature studies, interviews, questionnaires with five-choice answers, and observation techniques were all used in the data collection process. Multiple linear regression analysis was employed for conventional acceptability and hypothesis testing following an assessment of the instrument's validity and reliabilityAccording to the survey's findings, brand ambassadors and the South Korean wave affected 57.4% of purchases. Buy interest can occasionally be positively and significantly impacted by the Korean wave, and brand ambassadors can also positively and significantly influence buy interest. Additionally, brand ambassadors and the South Korean wave significantly and favorably influence consumer purchasing. Based on these findings, businesses are encouraged to maintain and develop marketing strategies using the Korean wave and brand ambassadors by presenting more innovative and relevant advertising content to increase consumer interest.
Determinan Peningkatan Kinerja Perawat Rumah Sakit
Hospitals are an important part of people's lives as providers of health services. The services provided by each health worker will be felt directly by the community. This makes the performance of health workers in providing services very important to continue to be improved. This study is expected to show the role of training, knowledge sharing, and organizational support in improving nurse performance. The study was conducted at Ganesha General Hospital with a population of 113 nurses and all of them were used as research samples. Data analysis carried out for the data that had been collected was using the multiple linear regression method. The test results showed that training, knowledge sharing, and organizational support each had a positive and significant effect on nurse performance. The suggestions submitted from the research results obtained were to increase the relevance of training materials, set regular sharing session schedules, conduct peer-reviews, and improve nurse welfare.
Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Bank BRI Unit Blahbatuh Dimediasi Oleh Motivasi Kerja
Performance measures how well an activity, program, or policy fulfills the mission, vision, goals, and objectives of an organization as stated in its strategic plan. Businesses must concentrate on two important aspects in order to improve employee performance: task distribution and the workplace atmosphere. With work motivation serving as a mediating element, this study examines the direct relationships among workload, work environment, employee motivation, and performance. The study, conducted at Bank BRI Unit Blahbatuh, involved 34 individuals. The Sobel test, path analysis, and validity and reliability testing are examples of analytical methods that are employed. Important conclusions from the study include: (1) Workplace motivation is positively and significantly impacted by workload. (2) The work environment significantly and favorably affects motivation at work as well. (3) Employee performance suffers with an increased workload. On the other hand, a positive work atmosphere improves worker performance. (5) Workplace motivation has a favorable and substantial impact on employee performance. (6) Workload acts as a mediator, indirectly influencing performance through job motivation.(7) Work motivation is a mediating characteristic that influences how well employees perform in the workplace. Taking these results into consideration, we advise Bank BRI Unit Blahbatuh to carry out frequent training, give prizes to staff members who accomplish difficult assignments, assess work objective accomplishments, and maintain and upgrade existing facilities.
Pengaruh Online Customer Review, Online Customer Rating, Dan Kepercayaan Konsumen Terhadap Keputusan Pembelian Pada Pengguna Shopee di Kabupaten Tabanan
Purchasing decisions are the final phase in consumer behavior when individuals choose to buy a product or service after considering various options. This study aims to analyze how online customer reviews, online customer ratings, and consumer confidence influence buying decisions among people who use Shopee in Tabanan Regency. The research population includes all Tabanan Regency residents who shop online through the Shopee application. The study used 120 people as a sample, with a technique for taking non-probability sampling and the method was purposive sampling. Data analysis was carried out using multiple linear regression. The research findings reveal that online customer reviews and consumer trust have a positive and significant influence on buying decisions. Meanwhile, online customer rating shows no influence on buying decisions. Together, online customer reviews, online customer ratings, and consumer trust have a positive and significant influence on purchasing decisions.
Pengaruh Motivasi Kerja, Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Pegawai Pramu Kebersihan UPTD Pengelolaan Persampahan Dan Lingkungan Hidup Abiansemal Dan Petang
This study a$ims to a$na$lyze the influence of Work Motiva$tion, Work Discipline, a$nd Job Sa$tisfa$ction on the performa$nce of sa$nita$tion employees a$t the UPTD Wa$ste Ma$na$gement a$nd Environmenta$l Service in A$bia$nsema$l a$nd Peta$ng. The effects of these three va$ria$bles a$re tested both pa$rtia$lly a$nd simulta$neously to determine their contribution to improving employee performa$nce. The study popula$tion consists of sa$nita$tion employees a$t the UPTD, with a$ sa$mple of 67 respondents selected using a$ sa$tura$ted sa$mpling technique. The da$ta$ were a$na$lyzed using qua$ntita$tive methods, including va$lidity a$nd relia$bility tests, cla$ssica$l a$ssumption tests (norma$lity, multicollinea$rity, a$nd heterosceda$sticity), multiple linea$r regression, coefficient of determina$tion, a$s well a$s t-test a$nd F-test. The results show tha$t Work Motiva$tion, Work Discipline, a$nd Job Sa$tisfa$ction significa$ntly influence employee performa$nce both pa$rtia$lly a$nd simulta$neously. Thus, the findings provide va$lua$ble insights for the UPTD Wa$ste Ma$na$gement a$nd Environmenta$l Service in A$bia$nsema$l a$nd Peta$ng to strengthen these three fa$ctors to enha$nce overa$ll employee performa$nce. This study a$lso suggests further development in lea$dership a$nd improvements in the work environment to a$chieve optima$l performa$nce.
Pengaruh Kualitas Pelayanan, Citra Perusahaan Dan Fasilitas Pelayanan Terhadap Kepuasan Pasien
Patient satisfaction is a crucial factor in evaluating the success of hospital services. This satisfaction is influenced by various aspects, including service quality, corporate image, and service facilities. This study aims to analyze the effect of service quality, corporate image, and service facilities on patient satisfaction at Bali Mandara Eye Hospital. This research employs a quantitative method, with data collected through questionnaires distributed to patients at Bali Mandara Eye Hospital. The sample was determined using the accidental sampling method, consisting of 93 patients. The data analysis techniques used include validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, determination coefficient analysis, as well as t-tests and F-tests. The results of the study indicate that (1) service quality has a positive and significant effect on patient satisfaction, (2) corporate image has a positive and significant effect on patient satisfaction, and (3) service facilities have a positive and significant effect on patient satisfaction. Simultaneously, these three variables have a significant influence on patient satisfaction at Bali Mandara Eye Hospital. Therefore, the hospital must improve service quality, strengthen its corporate image, and optimize service facilities to enhance patient satisfaction.
Pengaruh Harga dan Promosi Terhadap Keputusan Pembelian Package di ZINFIT Studio Canggu
This study a$ims to determin$e the effect of price a$n$d promotion$ on$ purcha$sin$g decision$s a$t ZIN$FIT Studio Ca$n$ggu usin$g qua$n$tita$tive methods a$n$d a$ sa$mple of 94 respon$den$ts. Price a$n$d promotion$ both ha$ve a$ positive a$n$d sign$ifica$n$t effect on$ buyin$g decision$s, a$s shown$ by the study's t-va$lues of 4.049 for price a$n$d 5.980 for promotion$. The study a$lso foun$d tha$t the effect of in$depen$den$t va$ria$bles on$ buyin$g decision$s wa$s 62.4%, with a$n$ F coun$t va$lue of 78.237 a$n$d a$ sign$ifica$n$ce level of 0.000. Therefore, ZIN$FIT Studio should set competitive prices, in$crea$se promotion$s, a$n$d offer more va$ried pa$cka$ges to en$ha$n$ce con$sumer purcha$sin$g decision$s.
Pengaruh Kualitas Produk Dan Keamanan Bertransaksi Terhadap Keputusan Pembelian Online Produk Merek Karung Jantan Di E-Commerce Shopee
The rapid development of e-commerce in Indonesia, particularly on the Shopee platform, has transformed consumer shopping habits, including on the Karung Jantan store, which focuses on men's fashion products. This store has experienced fluctuating sales, which are suspected to be influenced by product quality and transaction security. This study aims to analyze the impact of product quality and transaction security on purchasing decisions for Karung Jantan brand products on Shopee. Using a quantitative method with a survey approach, the study involved 100 respondents who were consumers that had purchased Karung Jantan products on Shopee, selected through purposive sampling. Data was collected through questionnaires and analyzed using multiple linear regression. The results show that product quality has a positive and significant impact on purchasing decisions, with a regression coefficient value of 0.458 and a significance value of 0.000. Transaction security also positively affects purchasing decisions, with a regression coefficient of 0.220 and a significance value of 0.048. Simultaneously, both product quality and transaction security have a significant effect on purchasing decisions, based on the F-test with an F-value of 45.275 and a significance value of 0.000. The coefficient of determination (R²) value of 0.485 indicates that 48.5% of the variation in purchasing decisions can be explained by these two variables, while the remaining 51.5% is influenced by other factors. Therefore, it is recommended that Karung Jantan Store continue to improve product quality, enhance product descriptions, and clarify transaction security policies to build consumer trust and loyalty
Pengaruh Transformational Leadership, Budaya Tri Hita Karana, dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Bintang Supermarket Ubud, Gianyar
With the rapid development of shopping centers, the retail sector for daily necessities is currently facing intense competition. This condition requires every retail company to have employees who can demonstrate optimal performance. Maximum employee performance plays a vital role in the sustainability of retail companies. This study aims to analyze the influence of transformational leadership, the Tri Hita Karana culture, and work discipline on employee performance. The research was conducted at Bintang Supermarket Ubud, Gianyar. “The population of the study was 119 people, with a sample of 92 respondents selected using purposive sampling. Data collection techniques included interviews, questionnaires, and documentation. Instrument testing included validity and reliability tests, while hypothesis testing was conducted using multiple linear regression analysis with SPSS software. The results of the study show that transformational leadership, the Tri Hita Karana culture, and work discipline each have a positive and significant effect on employee performance. Based on these findings, it is recommended that management pay greater attention to the factors that influence employee performance. Furthermore, future research is expected to examine other variables beyond those used in this study to gain a more comprehensive understanding of the factors affecting employee performance
Pengaruh Pelatihan Kerja, Disiplin Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Seres Springs Resort & SPA Singakerta
The goal of this study was to ascertain how employee performance at SereS Springs Resort & Spa Singakerta is impacted by the work environment, work discipline, and work training. SereS Springs Resort & Spa Singakerta's 90 staff served as both the study's sample and population. A non-probability sampling strategy was employed in this investigation. The F and t tests were utilized for hypothesis testing. The findings demonstrated that employee performance was positively and significantly impacted by in-participation training, positively and significantly impacted by work discipline, and positively and significantly impacted by the work environment. The findings demonstrated that employee performance at SereS Springs Resort & Spa Singakerta was positively and significantly impacted by work environment, work discipline, and work training all at the same time.
Pengaruh Harga, Kualitas Produk Dan Kualitas Pelayanan Terhadap Minat Beli Ulang Pada Toko Nyoman Di Kabupaten Tabanan
In the last decade, significant transformations in the clothing business have intensified competition, making consumer retention through increased repurchase intention a crucial strategy for building loyalty and encouraging positive recommendations. This study aims to analyze the influence of price, product quality, and service quality on repurchase intention at Toko Nyoman in Tabanan Regency. The research involved a population of 100 consumers selected using an accidental sampling method. Data collection was conducted through observation, interviews, and questionnaires measured on a five-point Likert scale. The analytical techniques employed include multiple linear regression analysis, determination tests, t-tests, and F-tests to examine the effects of price, product quality, and service quality variables on repurchase intention. The analysis results reveal that price, product quality, and service quality have a positive and significant influence on repurchase intention, both partially and simultaneously. Based on the findings, it is recommended that Toko Nyoman continuously improve product and service quality while implementing competitive pricing strategies to enhance customer repurchase intention. For future researchers, it is suggested to include other relevant variables and expand the research area to achieve more comprehensive results.
Pengaruh Kualitas Pelayanan Dan Persepsi Harga Terhadap Kepuasan Pelanggan Di Padma Gym Denpasar
This study's goal is to find out how customers' opinions about price and service quality affect their happiness. The study's population was up to 650 people who went to Padma Gym Denpasar in 2024. 87 people who took part in this study were used as a sample group. As part of the sampling process, accidental sampling was used. Multiple linear regression tests, validity, and reliability are used in the research method to look at the link between variables. The study's results show that both how people think about prices and how good the service is have a positive and significant effect on how happy people are. This means that customers will be happier if they think the price and quality of the service are fair. To meet its customers' needs and goals, Padma Gym should always work to maintain and improve customer happiness by focusing on service quality and how customers see prices.