@article{Kusyana_Pratiwi_2019, title={SKALA PENGUKURAN KUALITAS LAYANAN: SEBUAH KAJIAN LITERATUR}, volume={1}, url={https://ejournal.unhi.ac.id/index.php/widyamanajemen/article/view/354}, DOI={10.32795/widyamanajemen.v1i2.354}, number={2}, journal={Widya Manajemen}, author={Kusyana, Dewa Nyoman Benni and Pratiwi, Komang Ary}, year={2019}, month={Aug.}, pages={21-39} }