Pengaruh Kepuasan Kerja Terhadap Semangat Kerja Karyawan Dengan Organizational citizenship Behavior (OCB) Sebagai Variabel Mediasi

Abstract

Casa Dasa Boutique Hotel experienced a reduction in the number of employees due to a decrease in guests who came, which make the employee's morale decrease. The purpose of this study was to find out the effect of job satisfaction on OCB and work spirit, then to know the influence of OCB on employee morale at Casa Dasa Boutique Hotel, and to find out the role of OCB mediation on the effect of job satisfaction on employee morale at Casa Dasa Boutique Hotel. The population used in the study was all employees who worked at Casa Dasa Boutique Hotel. The sampling technique used in this study was a saturated sample, so the sample studied was 32 employees of Casa Dasa Boutique Hotel. This study uses a path analysis technique referred to as Path Analysis. The results of the analysis showed that job satisfaction had a significant positive effect on OCB and morale, then OCB had a significant positive effect on employee morale at Casa Dasa Boutique Hotel and OCB was able to mediate the effect of job satisfaction on employee morale at Casa Dasa Boutique Hotel.