Pengaruh Digital Marketing & E-WOM terhadap Keputusan Pembelian Konsumen pada E-Commerce Shopee

Authors

  • I Wayan Yudiawan Program Studi Manajemen Fakultas Ekonomi Bisnis dan Pariwisata Universitas Hindu Indonesia
  • I Made Astrama Program Studi Manajemen Fakultas Ekonomi Bisnis dan Pariwisata Universitas Hindu Indonesia
  • I Made Risma M. Arsha Program Studi Manajemen Fakultas Ekonomi Bisnis dan Pariwisata Universitas Hindu Indonesia

DOI:

https://doi.org/10.32795/vol4wamrtno1th24

Keywords:

digital marketing, e-wom, purchase decisions

Abstract

With advances in information technology currently affecting people's way of life, one of which is shopping online. This opens up business opportunities for companies by opening an e-commerce site, one of which is Shopee. This research aims to analyse the influence of Digital Marketing and Electric Word Of Mouth (E-WOM) on Consumer Purchasing Decisions at Shopee E-Commerce in Denpasar City. This research method uses a quantitative approach. The technique used in sampling is purposive sampling. The number of respondents in this study was 120 respondents, then the data was analysed using validity & reliability tests, classical assumption tests, and multiple linear regression analysis tests. The results of this research show that Digital Marketing & E-WOM partially have a positive and significant influence on consumer purchasing decisions, and Digital Marketing & E-WOM together simultaneously have a positive and significant influence on consumer purchasing decisions.

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Published

2025-07-06

How to Cite

Pengaruh Digital Marketing & E-WOM terhadap Keputusan Pembelian Konsumen pada E-Commerce Shopee. (2025). WidyaAmrita: Jurnal Manajemen, Kewirausahaan Dan Pariwisata, 5(2), 376-385. https://doi.org/10.32795/vol4wamrtno1th24