Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) melalui Komitmen Organisasional

Abstract

This research was conducted at Prana Dewi Mountain Resort Tabanan Regency. Sampling in this study was carried out using a saturated sample technique, which amounted to 32 people. Data collection is carried out through observation, interviews, documentation studies, literature, and questionnaires. Data analysis techniques use path analysis, coefficient of determination, t test and F test. Based on the results of research and discussion, it can be concluded that: (1) Job satisfaction has a positive and significant effect on organizational citizenship behavior (OCB). (2) Job satisfaction has a positive and significant effect on organizational commitment. (3) Organizational commitment has a positive and significant effect on organizational citizenship behavior (OCB). (4) Organizational commitment mediates the effect of job satisfaction on organizational citizenship behavior (OCB). Based on the results of the study, it is recommended: (1) Leaders should pay attention to the provision of salaries, the value of salaries received should be adjusted to the workload and personal responsibilities of employees, leaders should always coordinate every task and responsibility to each employee. (2) Leaders should be able to create harmonious communication with all employees, provide work direction in accordance with existing work procedures and provide opportunities for all employees to attend training.