Pengaruh Kualitas Pelayanan, Fasilitas, Dan Kepercayaan Terhadap Kepuasan Pasien Pada UPT. Puskesmas Susut Di Kabupaten Bangli
DOI:
https://doi.org/10.32795/vol4wamrtno1th24Keywords:
Service Quality, Facilities, Trust, Patient SatisfactionAbstract
This study seeks to examine the impact of service quality, facilities, and trust on patient satisfaction at the Susut II Health Center UPT in Bangli Regency. This study employed a survey approach with 99 respondents who were patients at the health center, utilizing a questionnaire for data collection. The employed analytical technique was multiple linear regression. The findings indicated that service quality, facilities, and trust each exerted a positive and substantial influence on patient satisfaction. The regression coefficients for service quality, facilities, and trust were 0.222 (t = 3.318), 0.152 (t = 2.591), and 0.182 (t = 2.285), respectively, all beyond the t-table threshold of 1.661. The three factors jointly exerted a substantial influence on patient satisfaction (F count = 58.792 > F table 2.70). This study recommends that health centers enhance facility quality, bolster patient trust, train personnel, and leverage technology to expedite services.
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