Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Organizational citizenship behavior Sebagai Variabel Mediasi Pada Tiara Dewata Di Denpasar
DOI:
https://doi.org/10.32795/vol4wamrtno1th24Keywords:
Job Satisfaction, Organizational Citizenship Behavior, Employee PerformanceAbstract
Good employee performance positively contributes to increased productivity and company competitiveness. Factors that can influence employee performance include job satisfaction and organizational citizenship behavior (OCB). This study aims to examine the effect of job satisfaction on OCB, the influence of job satisfaction and OCB on employee performance, and the indirect effect of job satisfaction on employee performance through OCB as a mediating variable. The sample consisted of 65 employees of Tiara Dewata in Denpasar, employing a quantitative research method. Data analysis techniques included validity testing, reliability testing, descriptive statistics, path analysis, and the Sobel test. The results reveal that job satisfaction has a positive and significant effect on employee performance, job satisfaction has a positive and significant effect on OCB, OCB has a positive and significant effect on employee performance, and OCB positively and significantly mediates the effect of job satisfaction on employee performance. Based on these findings, it is recommended that Tiara Dewata in Denpasar evaluate its employee salary policy, foster positive interpersonal relationships among employees, and provide regular training programs in order to improve overall job satisfaction and employee performance.
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